European Lifelong Guidance Policy Network Database, ELGPN Database



Case management


A collaborative process which assesses, plans, implements, co-ordinates, monitors and evaluates the options and services required to meet an individual’s health, social care, educational and employment needs, using communication and available resources to promote quality cost-effective outcomes.


A term originally used to refer to the management of health needs of individuals and families.
Individual case management lies at the heart of preventive strategies to reduce unemployment. This is achieved by identifying appropriate tailor-made intervention measures and by determining the targeted assistance needs of each respective client.


Case Management Society, UK. Definition of case management. Available from Internet:

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ELGPN Glossary, management, services, needs, cost-effective, preventive, unemployment, intervention