Term

Distance guidance services

Definition

Guidance services that are provided remotely, for example by telephone, email or via the internet. The key feature is that the client and guidance worker are not in face-to-face contact and, in the case of automated internet guidance, no guidance worker is directly involved in the delivery of the guidance service.

Comment

Often delivered using ICT.
See definitions for ‘e-guidance’ and ‘ICT’.

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ELGPN Glossary, distance, guidance, ICT, internet, services, e-guidance